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Contacting us by Email

Please fill out the form below with your questions or comments. Requests are answered in the order they are received and normally within a few business days following receipt. Please include your Reservation Number to help us locate your booking and provide an accurate and faster response. Please do not submit credit card numbers, bank account details, or any other sensitive personal identifiable information.

If you are departing within the next 72 hours, or if you are currently traveling, please contact us by phone at 1-215-572-7676 or 001-215-572-7676 if calling from overseas.

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How would you like us to contact you?*

Reservation Number

What product(s) are you interested in?

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Group Name

Departure Date

Return Date

Departure City

Destination City

Num of Passenger

4. Cancel & keep the value of your ticket (as a future air credit to be used per your airline’s terms)

5. Cancel all services including your air ticket (with prevailing airline assessed cancellation fees)

Coronavirus Cancellation Policy (as of July 16 2020)
Departures through August 31, 2021, and selected departures on or after September 1, 2021 (as notified via email): After applying airline-assessed fees or penalties, and excluding non-refundable Trip Protection Plans, Gate 1 will refund 100% of the remaining amount paid. All other departures on or after September 1, 2021: Standard Terms & Conditions apply.

About Airline-Assessed Fees
Airline cancellation fees are generally $300 per person, but may be as much as fully non-refundable. If your airline cancels your flight itinerary, we will be able to request a refund. Because airlines are only cancelling flights departing in the short term, we will automatically check if your flights are still scheduled to operate 3 days prior to your original departure date. If flights are no longer scheduled to operate at that time, we will request a refund. Otherwise, you will have a credit to be used with the same airline. Typically air credits must be used within 12 months from when the tickets were issued. Gate 1 is working with airlines to extend this validity such that you will not have undue pressure to use your tickets before you are comfortable traveling. In either case, refund or credit, we will advise you in writing the final status of your airline ticket.

Your cancellation request will be processed in the order received. Due to the high volume of requests related to COVID-19, please allow up to 4 weeks for your request to be completed. You will receive a final confirmation by email when it is done.

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Insurance Inquiries

If you purchased insurance from Gate 1 Travel and need to file a claim or need assistance, please contact Arch Insurance:

For Customer Service Call: 1-844-827-9996
For Emergency Assistance during Your Trip Call: 1-844-827-9991 (From U.S. or Canada) or 1-443-470-7142 (Collect, Worldwide)

How to Book
Gate 1 Travel's online reservation system is quick and simple.

Choose a Region. Located at the top of every page, you will find a list of regions (Example: Europe, Asia/Pacific, Americas, Mediterranean, Africa, Cruises...). Simply click on your desired region, and a list of countries within that region will appear.
Choose a Country. Click on the name of the country that you would like to visit, and a list of tours will appear.
Choose a Tour. Click on the name of the country that you would like to visit, and a list of tours will appear.
Choose a Departure Date. Once you choose a package, you will be brought to the Highlights page of the package. To choose a departure date, click on the Dates & Prices tab located under the package name. From here you can view all of the available departure dates and begin booking your reservation.
Book. Book both Air & Land: Click on your desired departure date. Enter the appropriate information in the Flight Details section including Departure City, Preferred Airline, # of Adults, # of Children, and Preferred Class. All of these details will automatically populate. Only change them if you would like to make adjustments. Next, enter the appropriate information in the Accommodation Details section including # of Rooms, # of Adults, # of Children. Hit Continue.
Book Land Only. Click on your desired departure date. In the Flight Details section, select No. Next, enter the appropriate information in the Accommodation Details section including # of Rooms, # of Adults, # of Children. Hit Continue.
Select Optional Tours (if applicable). An itinerary of your vacation will appear. Check the box to the left of the optional tour you would like to join, then select the number of passengers from the drop down box to the right of the optional tour name.
Select Flights (if applicable). The first flight itinerary to pop up will be the best available, however there may be other flights available. To view all flights, click the Show Alternate Schedules button then select a flight itinerary. Once you have chosen your flight, continue by clicking the Book button.
Select Insurance & Shipping Options.
Enter a Promotion Code (if applicable).
Finalize. Finalize your reservation by clicking the Continue to Contact & Billing Information Button. Continue by entering your information. You will then be prompted to enter the information of all other passengers as well as the Billing information. Please read the Terms and Conditions carefully then click on "I Agree" to continue and finalize your reservation. You will then be given a confirmation/reservation number and a confirmation will be sent via email. Please keep this information for your records.

Employment

Interested in a career opportunity at Gate 1 Travel? Click here for available positions.

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